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Tuesday, May 20, 2008

Customer Services





This little book is a quick read but has a lot of great insights about developing a customer base that ultimately is comprised of “Raving Fans.” It is a unique book on customer service that provides some good insights for ministry.

The book is set up in with the main protagonist stepping into a new role where he is ordered to delivery vastly improved costumer service than his predecessors. Early on he encounters Charlie, is guardian angel of sorts who loves Golf about as much as he loves helping others unlock the secrets to creating Raving Fans.

Ultimately the book is about creating amazing experiences for people that keep them coming back for me. In that, I believe one can find some valuable cross pollination for ministry. After all, isn’t one of the things we’re trying to do about creating irresistible environments where people can experience God, find connection with others, and serve the world?

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Posted by Zanekins at 3:15:00 AM

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